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Product is a US-based medical company that allows patients to communicate with their healthcare providers through the web application and mobile devices
As the product grows, you need a different approach to the design process and its organization, which would satisfy all stakeholders
Long onboarding for new employee
Patient registration is pain for a users, so forms should have been simplified as much as possible and reduced the burden on the patients
We received feedbacks from the stakeholders and identified the specifics of our processes.
Than we defined a single design tool, transferred all requests from different teams to jira and have scheduled regular meetings with developers
The problem was that the components were made very randomly, without descriptions or guides.
Initially, we defined the main tasks of the system and made a work plan.
During a study, we found that the high priority will be to preserve the existing users, and then for the new ones.
